Candle and melt orders are processed in 2-4 business days, excluding weekends and holidays. Self care items are processed in 3-5 business days, excluding weekends and holidays. Crocheted Items have lead times on each item. Rose Creek Candle Co, LLC wants you to be 100% happy and satisfied with your order. Because of the nature of our products, all sales are final. We do not accept returns or offer refunds. We will be happy to replace any item that is damaged as a result of shipping, if you provide a picture of the damaged product in its original packaging. Damaged items must be submitted within 10 days of delivery, so we suggest inspection upon arrival of package. Any shipment that is returned or refused will be subject to a 20% restocking fee plus all applicable shipping fees. Please reach out if there is any concern regarding your order. Customers must email their concern and photos within 14 days of receiving the product. The customer will be responsible for all shipping charges. Feel free to contact us with any questions or concerns at rosecreekcandle@yahoo.com.
🌺 All crochet and custom orders are NOT returnable.
🌺 All sales are final
