Rose Creek Candle Co, LLC wants you to be 100% happy and satisfied with your order. Because of the nature of our products, all sales are final. We do not accept returns or offer refunds. We will be happy to replace any item that is damaged as a result of shipping, if you provide a picture of the damaged product in its original packaging. Any shipment that is returned or refused will be subject to a 20% restocking fee plus all applicable shipping fees. Please reach out if there is any concern regarding your order.
Customers must email their concern and photos within 14 days of receiving the product. The customer will be responsible for all shipping charges.
Feel free to contact us with any questions or concerns at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch with us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.